We understand that purchasing the wrong product can be a frustrating experience. To provide clarity on our policies regarding cancellations and returns, particularly for vouchers and gift cards, we have outlined the key points below.

Once a voucher order has been processed and the code generated, we are unable to cancel or replace it. Our terms and conditions explicitly state that once the code has been provided, it is final. The only exception to this policy is if there is an issue with the validity of the code itself.

Unfortunately, we cannot verify the status of our products. This means we cannot confirm whether a gift card or voucher has been used or if it will be used in the future. As a result, we cannot guarantee its availability for future transactions.

In addition, due to policies established by our suppliers and brand partners, we are unable to resell any products that have already been sold. These restrictions are in place to maintain inventory integrity and ensure that all products meet quality standards.

The limitations on exchanges and returns are dictated by our suppliers and brands. We regret that we cannot address concerns related to these restrictions, as they are beyond our control.

While direct exchanges or returns for incorrect purchases are not possible, there are alternative options available:

- Transfer or Sell: You may choose to transfer the gift card or voucher to someone else. This can be a practical way to ensure that the value of the card is utilized, allowing another person to benefit from it.

For more details, please refer to our refund policy.

Thank you for choosing us, and happy shopping!