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Important Information: Card Blocking Issue Explained
Important Information: Card Blocking Issue Explained
Updated over 5 months ago

The card has been rendered inaccessible as a result of a redemption attempt in a country that is currently included on the issuer's blacklist. This may have been identified through the utilization of the IP address, VPN, or the mobile number associated with the transaction.

Details of the Issue:

Blocked Card Your card was blocked due to a redemption attempt from a country on the issuer's blacklist. The detection was likely based on your IP address, VPN usage, or mobile number.

Recommendations to Avoid Future Issues:

- Avoid Using VPNs

When redeeming USA cards, please avoid using a VPN as it can trigger security measures and result in your order being blocked.

- Mobile Number

Do not use a mobile number from a sanctioned country, as this can also lead to your order being blocked.

If you need help, please reach out to our customer support team.

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