At CryptoMate, we value our customers and strive to provide a smooth and satisfactory experience with our digital products. Our refund policy is as follows:
Refund Eligibility:
Refunds are only applicable in cases where the product has not been delivered to the customer.
Customers must request a refund within 24 hours of the purchase.
Non-refundable Products:
Once a product has been delivered, it is not eligible for a refund. This includes all digital products that have been redeemed or used.
Refund Process:
Eligible refunds will be processed using the original method of payment. For purchases made with cryptocurrencies, the refund will be issued in the equivalent cryptocurrency at the current market rate.
Refund processing may take up to 24 hours, depending on the method of payment.
Cancellation Policy:
Orders can only be canceled if they have not been processed for delivery.
This policy is subject to change at the discretion of CryptoMate and without prior notice. Each refund request will be evaluated individually.
Please check our refund policy here